Privacy policy

Last updated: January 2026

No Real Hero (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, share, and protect your information when you visit or make a purchase from our Big Cartel store.

1. Information We Collect

When you visit or buy from our store, we collect information in two ways:

a) Information you provide directly

Name
Email address
Shipping address
Billing information
Payment details (processed securely by our payment provider — we do not store full payment information)

b) Information collected automatically

We use cookies and similar tracking technologies to collect data such as:

IP address
Browser type
Pages viewed
Date and time of visits
This helps us improve the shopping experience and understand how customers use our site.

2. How We Use Your Information

We use your personal information to:

Process and fulfill orders
Communicate order updates and customer service messages
Provide customer support
Improve and personalize our store
Prevent fraud and protect store security

3. How Your Information Is Shared

We may share your personal information with trusted third parties only as needed to run our store and fulfill orders, including:

Payment processors
Shipping carriers (e.g., Canada Post)
Big Cartel, to operate the platform
Service providers who help us with email, analytics, or customer support

We do not sell your personal information to third parties.

4. Cookies & Tracking Technologies

We use cookies and similar tools to:

Remember your cart and preferences
Analyze store traffic
Improve your experience

You can control cookies through your browser settings, but disabling some cookies may affect how the store functions.

5. Your Rights

Depending on where you live, you may have rights regarding your personal data, including:

Accessing your information
Correcting inaccurate data
Requesting deletion of your data

To exercise any of these rights, contact us at the email below.

6. Security

We take commercially reasonable steps to protect your information and safeguard it from unauthorized access or disclosure. However, no online system is 100% secure.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the store means you accept any updates.

8. Contact Us

If you have questions about this policy or your personal information, please contact us at:

Email: [email protected]