Terms and conditions

Last updated: January 2026

Welcome to the official No Real Hero merch store. By placing an order with us, you agree to the following terms and conditions. Please read them carefully.

1. Order Acceptance

All orders placed through our Big Cartel store are subject to acceptance and availability. We may refuse or cancel any order for any reason, including limitations on quantity, errors in product information, or suspected fraud.

2. Product Information

We make every effort to display accurate product details (sizes, colors, descriptions, prices). However, we do not guarantee that product descriptions or other content are error-free. If an item is not as described, please contact us for assistance.

3. Pricing & Payment

Prices listed on the store are in the currency shown at checkout and include applicable taxes where required by law. Payment must be received in full before fulfillment. We accept the payment methods available at checkout through our payment provider.

4. Shipping & Delivery

Shipping and delivery timelines are estimates only. We ship orders via Canada Post once per week. Delivery times vary by destination and are not guaranteed. For full details, see our Shipping & Delivery Notice on the store.

5. Returns & Refunds

Returns and refunds are handled according to our Return & Refund Policy. Defective or incorrect items may be returned if reported within the stated timeframe and with required documentation. For full details, see our Return & Refund Policy on the store.

6. Intellectual Property

All content on this store (designs, graphics, text, logos, music references, band artwork) is owned by No Real Hero or used with permission. You may not copy, reproduce, or use this content without our express written consent.

7. Use of Personal Information

Your use of the store and your personal information is governed by our Privacy Policy. By placing an order, you consent to the collection and use of information as outlined there.

8. Limitation of Liability

To the fullest extent permitted by applicable law, No Real Hero and its affiliates are not liable for any indirect, incidental, special, or consequential damages arising from your purchase or use of products from this store.

9. Changes to Terms

We may update these Terms & Conditions occasionally. The “Last updated” date at the top reflects the most recent changes. Continued use of the store after changes means you accept the updated terms.

10. Governing Law

These terms are governed by the laws of the province of Quebec, Canada, without regard to its conflict of law principles.

11. Contact Information

If you have any questions about these Terms & Conditions, please contact us at:

Email: [email protected]